Customer Support Associate

hace 6 días


Madrid, Madrid, España Cigna A tiempo completo

Cigna is a leading global health service company that provides healthcare products and services, group disability, life, and accident insurance to individuals and employers. As a customer support associate, you will play a vital role in managing customer queries through various communication channels, ensuring timely resolutions and excellent customer experiences.

The ideal candidate will have previous customer service experience, preferably in a contact center or reception setting. You will be responsible for adhering to productivity and quality standards, taking ownership of all cases, and following up with customers as needed. Additionally, you will maintain comprehensive records of customer interactions using our CRM tool and handle confidential information with discretion.

We offer a competitive salary of $45,000 per year, plus benefits. If you are a team player with excellent communication skills and the ability to work under pressure, we encourage you to apply.

Key Responsibilities:

  1. Manage day-to-day customer inquiries while prioritizing excellent service experiences.
  2. Meet productivity and quality standards set by management.
  3. Take ownership of all cases and follow up with customers as required.
  4. Maintain accurate records of customer interactions in the CRM tool.
  5. Handle confidential medical reports and other sensitive information.


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