Global Support Associate

hace 4 días


Madrid, Madrid, España Amazon A tiempo completo
About Amazon

Amazon strives to be the most customer-centric company in the world, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

The Role

We are looking for a highly skilled Global Support Associate to join our team. As a Global Support Associate, you will be responsible for providing world-class support to our sellers and vendors, helping them to better serve their customers and grow their businesses.

Main Responsibilities:
  • Understand customer issues and conduct investigations to resolve stock-related problems.
  • Collaborate with various business teams across the company to deliver coaching and improve performance.
  • Investigate and resolve CS Andon cord defects, coach sellers to prevent repeat defects, and manage investigations.

This role requires a strong commitment to driving excellence in associate and seller/vendor/customer experience. A keen interest in process improvement is essential for success in this position.

About the Team

The CS Andon detection team is part of the WW Customer Service organization. The team's primary goal is to replicate reported defects in fulfillment centers, correct any defects found, and coach sellers to prevent repeat defects.

Requirements:
  • Education: High school qualification required as a minimum.
  • Language: Proficiency (C1/C2 level) in English and German.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits. We strive to create a work environment that promotes diversity, equity, and inclusion, and provides opportunities for growth and development.



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