Cloud Support Associate, Support Engineering
hace 4 semanas
About the Role
As a Cloud Support Associate, you will be part of the AWS Support team, responsible for assisting a global list of companies and developers in leveraging the full potential of Amazon Web Services. You will act as the 'Cloud Ambassador' across all cloud products, providing customers with the necessary tools and tactics to maximize their investment in AWS products and services.
Key Responsibilities
- Provide exceptional customer support and technical expertise to customers across various industries and use cases.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Stay up-to-date with the latest AWS services and features, and communicate these to customers through various channels.
Requirements
- Bachelor or Master in Information Management, Information Systems, Information Technology, Computer Science, Computer Engineering, Engineering, or a related field.
- 0-1 years of relevant work experience in a technical support or customer-facing role.
- Knowledge in one or more of the following IT technologies: Networking, Databases, Linux.
Preferred Qualifications
- Passion for customers and new technology.
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
About AWS
- Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
- We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.
Why Join AWS?
- Be part of a diverse and inclusive team that values learning and curiosity.
- Enjoy a culture that empowers employees to be proud of their differences.
- Take advantage of ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
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