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Technical Support Associate

hace 2 meses


Madrid, Madrid, España Ibm Careers A tiempo completo
Technical Support Associate - Software AG Engineer Support

The Software AG Technical Support Associate is responsible for delivering quality software support to Software AG engineers and customers.

This position requires a strong understanding of technical software products and the ability to analyze and troubleshoot complex technical problems.

The ideal candidate will have excellent communication skills and be able to work independently with general guidance from senior engineers and management.

Key Responsibilities:
  • Provide professional technical support for assigned complex system level software products
  • Conduct analysis and research of technical customer problems
  • Analyze Software AG product logs and provide root cause analysis and solutions for issues related to system memory management, clustering, and other areas
  • Execute unit-test fixes and regression test to ensure regression-free solution and production functioning
  • Have a documented troubleshooting plan in place for each request and communicate progress to the customer via frequent and regular status updates

The Technical Support Associate will work closely with the Software AG engineering team to ensure high-quality technical support and contribute to the development of knowledgebase articles.

This is a great opportunity for a motivated and detail-oriented individual to join the Software AG team and make a real impact in the software support industry.