Technical Support Specialist

hace 24 horas


Madrid, Madrid, España Deploy A tiempo completo

About Deploy

Deploy is a talent solutions firm comprised of highly vetted technology professionals, providing top-notch technical support services to clients across the globe.

Job Summary

We are seeking an experienced Technical Support Specialist to join our team in Birmingham, AL. As a key member of our support team, you will provide advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network systems issues.

Key Responsibilities

  • Technical Support: Diagnose and resolve escalated technical issues related to desktops, laptops, printers, and mobile devices.
  • Troubleshoot Software Applications: Troubleshoot software applications, operating systems, and network connectivity problems.
  • Incident Management: Manage and prioritize support tickets according to urgency and impact, providing detailed documentation and updates on ticket status and resolution.
  • Customer Service: Deliver exceptional customer service by addressing user concerns professionally and effectively, communicating technical information clearly to non-technical users.
  • System Maintenance: Assist in maintaining and updating IT systems, including performing system upgrades, patches, and backups, collaborating with IT teams to implement new technologies and enhancements.
  • Knowledge Base: Contribute to developing and maintaining knowledge base articles, FAQs, and support documentation, sharing insights and best practices with the team.
  • Collaboration: Work closely with Tier 1 support and other IT staff to resolve complex issues and provide guidance on advanced troubleshooting techniques.
  • Training and Support: Provide training and support to Tier 1 staff as needed, assisting with the onboarding process for new team members.

Requirements

  • Experience: A minimum of 2-4 years of experience in a help desk or technical support role, with a strong focus on Tier 2 support.
  • Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems, common software applications (e.g., Microsoft Office Suite), and network connectivity issues.
  • Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
  • Education: An associates degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Skills: Excellent problem-solving abilities, strong analytical skills, and the ability to work under pressure are essential, along with exceptional communication and interpersonal skills.

Estimated Salary: $55,000 - $65,000 per year



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