Cloud Support Associate

hace 3 semanas


Madrid, Madrid, España Amazon A tiempo completo

About Us
At Amazon, we're at the forefront of a transformational technology revolution. Our cloud business is leading the way, and we need talented individuals to join our team as Cloud Support Associates.

Salary Range: €60,000 - €90,000 per annum.

Job Description
We're seeking a highly skilled and motivated individual to join our customer-facing technology team. As a Cloud Support Associate, you'll be responsible for providing exceptional support to our customers, helping them get the most out of our cutting-edge cloud products.

Key Responsibilities
- Learn and apply ground-breaking technologies to provide innovative solutions to our customers.
- Utilize advanced troubleshooting techniques to resolve complex customer issues.
- Collaborate with top engineers worldwide to reproduce and resolve customer problems.
- Partner with AWS teams to improve customer support processes and experiences.
- Create tutorials, how-to videos, and technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.

Why Join Us?
This is a customer support role in the Cloud, where you'll primarily focus on solving customer cases through various contact channels. You'll apply your problem-solving skills to provide thoughtful solutions for our customers, diving deep into the root cause of an issue.


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