Cloud Support Specialist with Global Reach

hace 4 días


Madrid, Madrid, España Amazon A tiempo completo

Company Overview

AWS is the world's most comprehensive and broadly adopted cloud platform, providing a wide range of services for businesses of all sizes. As a Cloud Support Associate at AWS, you will be part of a team that helps customers achieve their business goals by providing high-quality technical solutions.

Job Description

You will use your engineering expertise and skills to dive deep into complex questions to find the root cause and ensure the customer's specific requirements are fulfilled. You will engage with a wide range of customers from small startups to large enterprises, and enjoy work-life balance.

As a Cloud Support Associate, you will have the opportunity to deepen and broaden your technical expertise, co-work with Technical Account Managers, Solution Architects, and Business Development Managers to ensure solution alignment and excellent customer experience. You will also engage with subject matter expects and AWS service development teams across the world when needed.

Required Skills and Qualifications

To be successful in this role, you must have a bachelor's degree in Information Management/Information Science/Information Technology, Computer Science, Engineering, or a related field, and experience in network/system administration. You should also have a good understanding of either layer 3-4 or layer 4-7 protocols, excellent oral and written communication skills in both English and Mandarin, and strong customer focus.

Benefits

At AWS, we prioritize productivity and flexibility at work. We operate on a follow-the-sun model, where you can choose to work during the day or early evening, and handover to other Support Engineering sites during the night. This allows for a better work-life balance.

We also offer various opportunities for career growth, including mentorship and coaching programs, and the chance to become certified subject matter experts. Additionally, you will have the opportunity to develop & host training, create technical articles, star in how-to videos, present at AWS events, participate in new hiring, write tools/scripts, or work with leadership on process improvement and strategic initiatives.

Estimated Salary: $120,000 - $180,000 per year



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