Cloud Support Specialist with AWS Expertise

hace 2 días


Madrid, Madrid, España Amazon A tiempo completo

Job Overview

Amazon is seeking an experienced Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing exceptional customer service and technical expertise to customers utilizing Amazon Web Services (AWS). This role requires strong troubleshooting and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Estimated Salary: $80,000 - $120,000 per year

About the Role

The ideal candidate will have 1+ years of experience in software development or technical support, with a strong understanding of AWS services and technologies. They will be able to communicate complex technical concepts to non-technical stakeholders and work collaboratively as part of a global team.

Key Responsibilities

  • Provide technical support and guidance to customers via phone, email, and chat
  • Troubleshoot and resolve complex technical issues related to AWS services
  • Develop and maintain in-depth knowledge of AWS products and services
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Maintain accurate and detailed records of customer interactions and issue resolutions

Requirements

  • 1+ years of experience in software development or technical support
  • Strong understanding of AWS services and technologies
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Bachelor's degree in Computer Science or equivalent

Benefits

As a Cloud Support Engineer at Amazon, you will enjoy a range of benefits, including competitive salary, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development. You will also have access to cutting-edge technology and training programs to help you succeed in your role.



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