Global Support Operations Specialist
hace 1 semana
**Job Summary:**
We are seeking a highly skilled Global Support Operations Specialist to join our team. In this role, you will be responsible for providing immediate global support for all questions and incidents related to COLT Systems usage, both internally and externally. You will also support CMA teams during the rollout and operation of the CMA and CMA Lite project, assisting service centers, carriers, and other departments where CMA usage impacts.
**Key Responsibilities:**
• Be an integral part of the support team that provides wide global support for COLT and CMA systems
• Deal with all support requests raised by carriers, service center staff, and other teams related to COLT
• Evaluate support requests and direct them to the appropriate system or person for resolution
• Manage multi-channel systems for carriers, service centers, and other teams to raise problems: Teams, Email, Phone, ServiceNow
• Develop, create, and deploy training materials to support the smooth adoption of CMA and CMA Lite for new carriers onboarding the program
• Obtain and provide data and insights to implementation teams in support of the CMA rollout program
• Monitor systems usage for fluctuations and provide useful insights to help resolve issues
• Proactive communications to carriers or service centers when usage appears to be a problem
• Proactive communications to COLT users when there are updates or changes to the systems
• Provide immediate, live, first-level training or support for minor problem resolutions
• Track the issues raised and escalate when problems linger
• Communicate with the TS team and facilitate the resolution to CMA and COLT issues
• Support in systems testing when there are bug fixes or new functionality releases
• Support in providing extended hours global support when required
**Requirements:**
• Supply chain experience
• BlueYonder user level
• SAP/Fiori experience is a plus
• IT background is a plus
• Strong customer service skills
• Team player but able to work autonomously
• Experience working on multi-stakeholder projects
• Experience working closely with CHEP IT
**Benefits:**
As a Global Support Operations Specialist, you can expect a competitive salary of **€45,000 - €60,000 per annum**, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, pension scheme, and generous paid time off. Our company values diversity and inclusion, and we strive to create a welcoming environment for all employees.
**About Us:**
CHEP is a leading global provider of supply chain solutions, serving over 500 customers worldwide. We pride ourselves on delivering innovative, customer-centric solutions that drive business growth and efficiency. As a Global Support Operations Specialist, you will be part of a dynamic team that is passionate about delivering exceptional support to our customers.
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