Cloud Support Expert
hace 3 semanas
At Amazon, we're looking for a highly skilled Cloud Support Associate to join our team. This is an excellent opportunity for recent graduates or professionals looking to kick-start their career in cloud computing.
About the RoleThis position involves working with customers to resolve technical issues related to Amazon Web Services (AWS). You will be responsible for applying advanced troubleshooting techniques to provide tailored solutions and drive customer interactions by working closely with customers to identify the root cause of problems.
Apart from working on a broad spectrum of technical issues, you may also have the opportunity to coach new hires, develop training materials, create technical articles, partner with internal teams, participate in new hiring processes, or work on process improvement initiatives.
What You'll Do- Leverage your passion for cloud technology to learn, support, and utilize groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.
- Work on critical, complex customer problems that may span multiple AWS services.
You will be part of a talented team that shares a passion for cloud computing and believes that world-class support is essential for customer success. As a Cloud Support Associate, you will contribute to improving our services by providing valuable insights from your day-to-day customer support experience.
Amazon offers a competitive salary of $108,000 - $140,000 per year, depending on location and experience. Benefits include comprehensive health insurance, 401(k) matching, and opportunities for professional growth and development.
The ideal candidate will have strong technical skills, excellent communication abilities, and a keen eye for detail. Proficiency in programming languages, networking protocols, virtualization tools, and security concepts is a must. If you are a self-motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, we encourage you to apply.
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