Cloud Support Expert

hace 3 semanas


Madrid, Madrid, España Amazon A tiempo completo

About the Role: We are seeking a highly skilled Cloud Support Expert to join our team at Amazon. As a key member of our AWS Enterprise Support team, you will be responsible for providing exceptional support to our customers, ensuring their cloud technology and AWS services align with their business goals.

Key Responsibilities:

  • Developing Trusting Relationships: Build strong relationships with customers, understanding their business needs, and reviewing service disruptions, monthly/quarterly metrics, and pre-launch planning.
  • Investigating Complex Cases: Utilize technical skills to investigate complex support cases and technical challenges.
  • Operational Parameters: Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations.
  • Advocating Customer Needs: Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Uplifting Customer Capabilities: Uplift customer capabilities by running workshops, operations, and architecture reviews.
  • Maintaining Operational Health: Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.

A Day in the Life: As part of the AWS Sales, Marketing, and Global Services (SMGS) team, you will interact with leading companies and believe that world-class support is critical to customer success. Our team works closely with Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to drive revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

About the Team: At Amazon, we value diverse experiences and encourage candidates from all backgrounds to apply. If your career has been non-traditional or includes alternative experiences, don't let that hold you back from applying.

What You'll Need: To succeed in this role, you will need to have excellent communication and problem-solving skills, as well as experience working in a fast-paced environment. A strong understanding of cloud technology and AWS services is essential, as is the ability to work collaboratively as part of a team.

Benefits: As an employee of Amazon, you will have access to a range of benefits, including competitive salary ($123,000 - $180,000 per year), comprehensive health insurance, and opportunities for professional growth and development.


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