Cloud Support Specialist

hace 6 días


Madrid, Madrid, España Amazon A tiempo completo

Company Overview

AWS is the world's most comprehensive and broadly adopted cloud platform, offering a wide range of services to help businesses achieve their goals. As a Cloud Support Engineer at AWS, you will be part of a dynamic team that provides high-quality technical solutions to customers.

About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team. In this role, you will use your engineering expertise to provide technical support to customers through various contact channels, including telephone, email, and web/live chat. You will work closely with Technical Account Managers, Solution Architects, and Business Development Managers to ensure solution alignment and excellent customer experience.

Key Responsibilities

  • Provide technical support to customers through various contact channels
  • Work closely with cross-functional teams to resolve complex technical issues
  • Develop and maintain in-depth knowledge of AWS services and features
  • Collaborate with subject matter experts and AWS service development teams to stay up-to-date on the latest technologies
  • Mentor and coach junior engineers to help them grow in their careers

Benefits

We offer a competitive salary of



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