Cloud Support Engineer Specialist

hace 2 semanas


Madrid, Madrid, España Amazon A tiempo completo

Amazon Web Services (AWS) is seeking highly skilled professionals to join our Support Engineering team in Taipei. As a member of this team, you will be at the forefront of cloud technology and work with leading companies to build mission-critical applications on top of AWS cloud services.

Job Description:

  • You will solve customer's cases through various contact channels, including telephone, email, and web/live chat.
  • You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

About the Role:

  • As an AWS Support Associate/Engineer, you may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

Key Responsibilities:

  • Solving customer cases through various contact channels
  • Applying advanced troubleshooting techniques
  • Providing tailored solutions for customers
  • Driving customer interactions

Work Environment:

  • You will work with a diverse group of professionals who are passionate about cloud computing and believe that world-class support is critical to customer success.

Benefits:

  • A competitive salary range of $80,000 - $110,000 per year
  • A comprehensive benefits package
  • Ongoing training and professional development opportunities
  • The opportunity to work with cutting-edge technology and contribute to innovative projects

Requirements:

  • Excellent communication and problem-solving skills
  • Experience with cloud computing, networking, OS, virtualization, and security concepts/best practices

This is a challenging and rewarding role that offers the opportunity to make a real impact in the cloud computing industry. If you are passionate about delivering exceptional customer service and have a strong background in cloud technology, we encourage you to apply.



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