Cloud Support Specialist

hace 4 semanas


Madrid, Madrid, España Amazon A tiempo completo

Job Overview

Amazon Web Services (AWS) is a comprehensive cloud platform offering over 200 fully featured services from data centers globally. As a Cloud Support Specialist, you will be part of the AWS Support Engineering team in Australia, providing technical solutions to global customers building mission-critical applications on top of AWS cloud services.

Key Responsibilities

  • Learn and use groundbreaking technologies to support customers
  • Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs
  • Work on critical, highly complex customer problems spanning multiple AWS services
  • Leverage customer support experience to provide the voice of the customer to internal AWS teams on how to improve services
  • Drive customer communication during critical events and projects improving support-related processes and customers' technical support experience

Support Areas

  • Big Data
  • Cloud computing
  • Database
  • Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
  • OS (Linux and/or Windows Servers)
  • Virtualization (VMware, Xen, Hypervisor)
  • Security concepts / best practices
  • Storage and Content Delivery

A Day in the Life

You will be primarily responsible for solving customers' cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions. You will also coach/mentor new hires, develop and present training, create technical articles or how-to videos, partner with internal development teams, and participate in new hiring and process improvement initiatives.

Requirements

  • Bachelor or Master in Information Management, Information Systems, Information Technology, Computer Science, Computer Engineering, Engineering, or a related field, graduating in 2024 or 0-1 years of relevant experience
  • Excellent oral and written communication skills
  • Strong customer focus
  • Strong multi-tasking skills
  • Self-starter with a passion for technology and troubleshooting/support experience

Preferred Qualifications

  • Basic knowledge in one or many of these IT technologies: Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
  • Passionate about customers and new technology
  • Experience working within the software development or Internet industries
  • Experience managing full application stacks from the OS up through custom applications
  • Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)

Acknowledgement of Country

Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.


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