Customer Experience Associate for Global Partners

hace 1 mes


Madrid, Madrid, España Engineeringuk A tiempo completo

At Engineering UK, we are seeking a highly motivated and customer-focused Customer Experience Associate to join our team. This role offers an exciting opportunity to work with our global partners, driving excellence in associate and seller/vendor/customer experience.

Main Responsibilities:

  • Investigate customers' issues and collaborate with various business teams to resolve defects and improve processes
  • Coach delivery and provide solutions to help partners better serve their customers and grow their businesses
  • Participate in process improvement initiatives to drive efficiency and effectiveness

About the Team:

The CS Andon detection is owned by the Andon Cord Program Team (ACPT) in WW Customer Service organization. Our team works closely with Seller Support to investigate and resolve CS Andon issues, ensuring a high level of service quality.

What You'll Need:

  • A strong commitment to customer focus and process improvement
  • Excellent communication and coaching skills
  • Ability to work collaboratively in a fast-paced environment

Why Join Us:

As a Customer Experience Associate at Engineering UK, you will have the opportunity to make a meaningful impact on our partners' success while developing your skills and expertise in a dynamic and supportive team environment. We offer a competitive salary of £40,000 - £60,000 per annum, depending on experience.



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