Retail Store Associate

hace 1 semana


Madrid, Madrid, España Sézane A tiempo completo

We are seeking a highly motivated and customer-focused Retail Store Associate - Customer Experience Specialist to join our team in Madrid, Spain.

The estimated salary for this role is approximately €25,000 - €35,000 per year, depending on experience and qualifications.

About the Role

This is an exciting opportunity to work with a dynamic fashion brand like Sézane, known for its unique style and commitment to customer satisfaction. As a Retail Store Associate - Customer Experience Specialist, you will be responsible for delivering exceptional customer experiences, ensuring the smooth running of store operations, and contributing to the overall success of the team.

Your primary focus will be on:

  • Delivering Outstanding Customer Service: Make customers feel valued and understood, providing personalized recommendations and solutions to meet their needs.
  • Maintaining Store Appearance: Ensure the store looks impeccable, adhering to Sézane's high standards of presentation and merchandising.
  • Processing Transactions and Returns: Accurately process sales, returns, and exchanges, maintaining accurate records and resolving any issues efficiently.
  • Working as a Team Player: Collaborate with colleagues to achieve sales targets, maintain a positive and supportive environment, and contribute to ongoing training and development.
Requirements

To succeed in this role, you should have:

  • A passion for delivering exceptional customer experiences and a strong understanding of customer service principles.
  • Previous experience in retail, hospitality, or a related field (although not essential).
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
  • A keen eye for detail and a commitment to maintaining high standards of presentation and merchandising.
  • Basic computer skills and familiarity with POS systems.
Benefits

Sézane offers a range of benefits to support your personal and professional growth, including:

  • Ongoing training and development opportunities.
  • A dynamic and inclusive work environment.
  • An attractive salary package with performance-related bonuses.
  • A generous employee discount scheme.


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