Global Customer Support Associate
hace 1 día
Company Overview:
Cross Border Talents is a leading BPO provider, renowned for its exceptional employee satisfaction and innovative work environment. Our mission is to deliver outstanding customer service to clients across the globe.
Estimated Salary: €35,000 per annum
Job Description:
We are seeking experienced French-speaking Customer Care Specialists to join our team in Hungary. As a Global Customer Support Associate, you will be responsible for delivering exceptional customer service to customers of a leading financial services company.
Duties and Responsibilities:
- Provide accurate and timely responses to customer queries via phone, email, and live chat.
- Utilize internal and external resources to offer top-notch service.
- Identify and escalate high-priority or unresolved issues to appropriate teams.
- Routecalls to the correct departments and document all customer interactions according to standard procedures.
- Foster a collaborative work environment by engaging with team members and other departments to resolve customer issues.
Requirements:
- Native or fluent in French, both verbal and written.
- Experience with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
- Background in Customer Support or technical support, especially with help desks or IT functions.
- Ability to pass a background check.
- Strong ability to work independently and as part of a remote team.
- Excellent problem-solving and critical thinking skills.
- Flexible and adaptable to process and information changes.
- Proficient in external systems and PC-based software (e.g., Microsoft Office).
Benefits:
- Attractive remuneration package based on experience, skills, and performance.
- Indefinite contract.
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