Global Customer Support Associate

hace 1 día


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview:

Cross Border Talents is a leading BPO provider, renowned for its exceptional employee satisfaction and innovative work environment. Our mission is to deliver outstanding customer service to clients across the globe.

Estimated Salary: €35,000 per annum

Job Description:

We are seeking experienced French-speaking Customer Care Specialists to join our team in Hungary. As a Global Customer Support Associate, you will be responsible for delivering exceptional customer service to customers of a leading financial services company.

Duties and Responsibilities:

  • Provide accurate and timely responses to customer queries via phone, email, and live chat.
  • Utilize internal and external resources to offer top-notch service.
  • Identify and escalate high-priority or unresolved issues to appropriate teams.
  • Routecalls to the correct departments and document all customer interactions according to standard procedures.
  • Foster a collaborative work environment by engaging with team members and other departments to resolve customer issues.

Requirements:

  • Native or fluent in French, both verbal and written.
  • Experience with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
  • Background in Customer Support or technical support, especially with help desks or IT functions.
  • Ability to pass a background check.
  • Strong ability to work independently and as part of a remote team.
  • Excellent problem-solving and critical thinking skills.
  • Flexible and adaptable to process and information changes.
  • Proficient in external systems and PC-based software (e.g., Microsoft Office).

Benefits:

  • Attractive remuneration package based on experience, skills, and performance.
  • Indefinite contract.


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