Service Delivery Expert
hace 4 semanas
Job Summary
As a Technical Service Specialist at Werfen, you will be responsible for leading the service of assigned instrument platforms, ensuring proper functioning and continuous improvement of service performance.
Key Responsibilities
- Address escalated technical issues and maintain contact with manufacturers for improvement.
- Keep the FSE (Field Service Engineer) trained on assigned platforms and provide remote, voice, or on-site support.
- Ensure updated technical documentation is available and perform training sessions.
- Review service performance with the Business Unit and generate regular reports.
- Supervise operations, define stock levels, and elaborate maintenance procedures.
Requirements
- Technical service support experience and related studies.
- Fluency in Spanish and English for technical and corporate communication.
- Strong analytical, technical, and interpersonal skills.
Travel Requirements
Yes, 20% of time.
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