Service Delivery Expert

hace 4 semanas


Barcelona, Barcelona, España Werfen A tiempo completo

Job Summary

As a Technical Service Specialist at Werfen, you will be responsible for leading the service of assigned instrument platforms, ensuring proper functioning and continuous improvement of service performance.

Key Responsibilities

  • Address escalated technical issues and maintain contact with manufacturers for improvement.
  • Keep the FSE (Field Service Engineer) trained on assigned platforms and provide remote, voice, or on-site support.
  • Ensure updated technical documentation is available and perform training sessions.
  • Review service performance with the Business Unit and generate regular reports.
  • Supervise operations, define stock levels, and elaborate maintenance procedures.

Requirements

  • Technical service support experience and related studies.
  • Fluency in Spanish and English for technical and corporate communication.
  • Strong analytical, technical, and interpersonal skills.

Travel Requirements

Yes, 20% of time.



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