Service Performance Expert

hace 18 horas


Barcelona, Barcelona, España Undisclosed A tiempo completo

About the Role

We're seeking a highly skilled Service Performance Expert to join our team at SITA. As a key member of our Aircraft business unit, you'll play a pivotal role in driving continuous improvement initiatives and ensuring consistent delivery of services.

Key Responsibilities

  • Develop and track key performance indicators (KPIs) required to measure product/service performance.
  • Monitor KPIs daily, analyzing data at various intervals to identify trends and issues.
  • Lead investigations and problem-solving efforts to address issues impacting KPIs.
  • Recommend and implement improvements to exceed service level objectives (SLOs).
  • Develop and manage service improvement plans.
  • Collaborate with cross-functional teams (Product, Engineering and Operations teams) to ensure that defined support models meet service level expectations.
  • Provide regular performance reports to internal and external stakeholders.

About Our Team

You'll be working closely with internal stakeholders and partners to develop new ways of working and foster collaborative methods. Your primary focus will be on ensuring consistent delivery of services to meet Product Specifications and driving continuous improvement initiatives.

What You'll Need

To succeed in this role, you'll need exceptional communication skills, a keen eye for data analysis, and a knack for process optimization. You should have experience with service improvement planning, problem management, and collaboration with cross-functional teams.

Working at SITA

SITA is a global leader in air transport communications and IT solutions. We partner closely with over 2,500 transportation and government clients worldwide, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.

Salary Estimate

The estimated salary range for this role is $85,000 - $110,000 per year, depending on your location and experience.



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