Senior Service Delivery Leader
hace 4 días
About the Role
As a Senior Service Delivery Manager at NTT DATA, you will oversee the end-to-end delivery of managed services contracts, ensuring client satisfaction and exceeding expectations. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross-functional teams to ensure client expectations are met and exceeded.
Key Responsibilities
• Ensure that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
• Act as the primary point of contact for client inquiries, escalations, and feedback
• Understand client business needs and objectives to tailor required services accordingly
• Ensure the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
• Collaborate with technical teams to resolve client issues and incidents promptly
What You'll Bring
• Advanced subject matter expertise in service delivery and contract management
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Proven track record of delivering high-quality services and exceeding client expectations
About NTT DATA
We are a global leader in digital transformation, with a reputation for technical excellence and leading innovations. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong, and thrive.
Our Values
We value our clients, our people, and our partners, and we are committed to making a positive impact on society.
-
Senior Team Leader
hace 4 semanas
Barcelona, Barcelona, España Webhelp A tiempo completoJob Summary:As a Senior Team Leader - Customer Service, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our clients. You will be responsible for managing team performance, providing feedback and coaching, and ensuring that all team members are equipped to handle customer inquiries and...
-
Senior Service Delivery Lead
hace 3 semanas
Barcelona, Barcelona, España Pccomponentes A tiempo completoAt Pccomponentes, we're committed to revolutionizing public procurement, making it accessible and effortless for everyone involved. We're seeking a Senior Service Delivery Lead to drive process improvements, optimize resource allocation, and ensure financial control. The ideal candidate will lead a team of Service Delivery Specialists across four countries,...
-
Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleThe Senior Service Delivery Manager is a key position at NTT DATA, responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on client satisfaction and service level agreements.Key Responsibilities:Responsible for...
-
Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ntt Global A tiempo completoDeliver Exceptional ServiceAs a Senior Service Delivery Manager at NTT DATA, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise and excellent communication skills to ensure that client expectations are met and exceeded.Key...
-
Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Ntt Data A tiempo completoAbout the Role:The Senior Service Delivery Manager is a key position within Ntt Data, responsible for overseeing the end-to-end delivery of managed services contracts to clients.This role requires a strong ability to manage a coordinated delivery of service, with a passion for service delivery and a commitment to succeed.Key Responsibilities:Responsible for...
-
Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleNTT DATA is seeking an experienced Senior Service Delivery Manager to lead the delivery of managed services to clients. This role requires a strong ability to manage a coordinated delivery of service, advanced analytical mindset, and excellent communication, negotiation, and problem-solving skills.Key Responsibilities:Ensure client satisfaction...
-
Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ntt Global A tiempo completoJob SummaryAs a Senior Service Delivery Manager at NTT DATA, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise and excellent communication skills to ensure client satisfaction and protect the company's reputation.Key ResponsibilitiesResponsible...
-
Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ntt Data A tiempo completoRole OverviewThe Senior Service Delivery Manager is a key member of our team, responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise, as well as excellent communication and project management skills.Key ResponsibilitiesResponsible for client satisfaction by...
-
Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ntt Global A tiempo completoJob SummaryNTT DATA is seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, advanced analytical mindset, and excellent communication, negotiation, and problem-solving skills.Key Responsibilities•...
-
Business Intelligence Services Delivery Leader
hace 5 días
Barcelona, Barcelona, España Zurich Insurance Group A tiempo completoWe are seeking a seasoned Business Intelligence Services Delivery Leader to join our team in Barcelona, Spain. This exciting opportunity will challenge you to drive the delivery of high-quality BI services across various platforms and segments.Job OverviewAs a Business Intelligence Services Delivery Leader, your primary responsibility will be to manage...
-
Senior Service Delivery Manager
hace 1 mes
Barcelona, Barcelona, España NTT A tiempo completoMake a Difference with NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your...
-
Customer Service Leader
hace 3 semanas
Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completoWe are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers.The ideal candidate will have a degree in Biomedical Engineering or...
-
Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España NTT A tiempo completoService Delivery and Client Management ExpertAt NTT DATA, we are seeking a highly skilled Service Delivery and Client Management Expert to join our team. As a key member of our managed services team, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a strong ability to manage a...
-
Global Service Delivery Director
hace 4 semanas
Barcelona, Barcelona, España Unilabs A tiempo completoAt Unilabs, we are seeking a highly skilled Global Service Delivery Director to lead our technology infrastructure and services. This is a key role in supporting our future growth and requires a professional with significant technology delivery knowledge and a strategic mindset.The successful candidate will be responsible for delivering a secure,...
-
Barcelona, Barcelona, España Hewlett-Packard A tiempo completoJob OverviewHewlett-Packard is seeking a highly skilled Senior Service Delivery Manager to lead the migration of service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM).
-
Senior Field Service Manager
hace 4 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJob Title: Senior Field Service ManagerJob Summary:The Senior Field Service Manager is responsible for leading a team of field service engineers to deliver exceptional customer service in the UK. As a key member of the Thermo Fisher Scientific team, you will work closely with colleagues to ensure timely resolution of customer complaints and drive business...
-
Senior Service Delivery Manager
hace 5 horas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoAt Empresa Reconocida, we're committed to providing innovative healthcare solutions. Our goal is to harness data insights and leverage AI responsibly to drive business growth.About the Role:We're seeking a highly skilled Senior Service Delivery Manager to join our team in Barcelona, Spain. As a key member of our Operations Team, you will be responsible for...
-
Barcelona, Barcelona, España OMYA A tiempo completoAbout the RoleWe are seeking a seasoned Senior Service Delivery Manager to lead our service delivery team and ensure exceptional service experience for Omya's global business. This role requires a strong technical background, excellent leadership skills, and a proven track record of delivering high-quality services.ResponsibilitiesLead the development and...
-
Strategic Service Delivery Director
hace 6 días
Barcelona, Barcelona, España Ntt Data A tiempo completoAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.Salary: $120,000 - $180,000 per annumWe invest over $3.6 billion each year in R&D to help organizations and society move...
-
Euc Service Delivery Engineer
hace 4 semanas
Barcelona, Barcelona, España Rank International A tiempo completoWe are seeking an Euc Service Delivery Engineer to join our IT department in Barcelona. This role will be responsible for managing all End User Windows & Mac images and devices, mobile device/application management, and other EUC technologies.The ideal candidate will have hands-on experience working directly with providers for daily support and ongoing...