Senior Service Delivery Leader

hace 4 días


Barcelona, Barcelona, España Ntt A tiempo completo

About the Role
As a Senior Service Delivery Manager at NTT DATA, you will oversee the end-to-end delivery of managed services contracts, ensuring client satisfaction and exceeding expectations. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross-functional teams to ensure client expectations are met and exceeded.

Key Responsibilities
• Ensure that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
• Act as the primary point of contact for client inquiries, escalations, and feedback
• Understand client business needs and objectives to tailor required services accordingly
• Ensure the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
• Collaborate with technical teams to resolve client issues and incidents promptly

What You'll Bring
• Advanced subject matter expertise in service delivery and contract management
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Proven track record of delivering high-quality services and exceeding client expectations

About NTT DATA
We are a global leader in digital transformation, with a reputation for technical excellence and leading innovations. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong, and thrive.

Our Values
We value our clients, our people, and our partners, and we are committed to making a positive impact on society.


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