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Senior Team Leader
hace 1 mes
As a Senior Team Leader - Customer Service, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our clients. You will be responsible for managing team performance, providing feedback and coaching, and ensuring that all team members are equipped to handle customer inquiries and issues.
Key Responsibilities:
Manage and motivate a team of customer service representatives to achieve high levels of customer satisfaction and service delivery.
Develop and implement training programs to improve team performance and customer service skills.
Monitor and report on team performance, identifying areas for improvement and implementing corrective actions as needed.
Collaborate with other departments to ensure seamless service delivery and resolve customer complaints.
Requirements:
2+ years of experience in a customer service leadership role.
Strong leadership and communication skills.
Ability to analyze data and make informed decisions.
Experience with customer relationship management software and other relevant tools.
What We Offer:
Competitive salary and bonus structure.
Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
How to Apply:
If you are a motivated and results-driven leader with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
