Service Delivery Coordinator Position

hace 1 semana


Barcelona, Barcelona, España Expereo A tiempo completo

About the Role:


The Service Delivery Coordinator will play a crucial part in the coordination of service delivery, including the ownership and management of activities to achieve desired business outcomes.


This role is based at Expereo's office in Barcelona.


Key Responsibilities:



  • Understand contractual obligations and ensure the delivery of services according to the agreed service description and SLA/OLA.
  • Be responsible for the end-to-end service delivery of networking projects for Expereo's customers.
  • Coordinate and manage the interface between internal resources and the customer.
  • Meet end-to-end project timelines by ensuring on-time delivery.
  • Define a communication plan for all stakeholders and communicate on a defined frequency.
  • Coordinate proactive communication with customers during the delivery phase, including planning Customer Acceptance Tests for the project.
  • Order prioritization and ensure priority is respected during the RFC delivery phase.
  • Management of the delivery plan at the project level and planning until last site delivery.

Requirements:



  • An educational background in technology is preferred.
  • Project Management Certification, such as PMI PMP or PRINCE2 Practitioner, is beneficial.
  • 2-3 years' experience in the delivery of services, managing external/internal customer-facing projects.
  • Some previous involvement in network deployment projects is required.
  • Technical knowledge in telecom, such as WAN and LAN, is preferred.
  • Excellent communication and relationship-building skills are essential.
  • Fluency in English is required, and proficiency in German, Spanish, French, or Italian is strongly preferred.

Why Expereo:


Expereo is an Equal Opportunities employer that aims to support and celebrate every employee. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition. We provide a fast-paced, multicultural office environment that rewards hard work and team players.



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