Service Delivery Manager

hace 2 días

Barcelona, Barcelona, España Giesecke+Devrient A tiempo completo
Job Title: Service Owner

Company Overview:

G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions.

Your Tasks:
  • Shadow P/L in accordance with defined service and Professional Services strategy and targets.
  • Be the service interface towards R&D and Design N' Architecture, and towards Product Management in the PLM process.
  • Forecast capacity in regards to new services to be provided to Service Delivery & Operations to enable them to forecast staffing and resource needs.
  • Proactive horizontal communication across Service Delivery & Operations and Service Quality & Excellence in Professional Services for Service Lifecycle Management (SLM).
  • Define new services, SLAs, updates and changes in datacenter strategies in collaboration with Solution Sales Manager and Cloud & DC Manager.
  • Closely collaborate with Service & Process Specialist, Design Architects, and Service Design Specialists in regards to defining, planning and executing on service specification requirements on new and existing services.
  • Be the bridge for the service between Product Management and Service Delivery & Operations as well as to define, put requirements on and support Service Delivery & Operations in regards to service delivery capabilities needed.
  • Follow Professional Services global policies, procedures and tools.
  • Meet compliance and information security requirements related to the service.
  • Evaluate, improve and add applicable work instructions.
  • Identify and address day-to-day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment.
  • Timely and accurate time reporting.
Your Profile:

University degree or equivalent experience or education

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