Service Delivery Manager

hace 1 mes


Barcelona, Barcelona, España Sabio A tiempo completo
Service Delivery Manager

Sabio is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.

About the Role

We are looking for an exceptionally driven and experienced Service Delivery Manager to join our Support department. The successful candidate will be responsible for the delivery of contact center service to one or multiple clients, ensuring compliance with SLAs and KPIs.

Key Responsibilities
  • Responsible for the delivery of contact center service to one or multiple clients.
  • Responsible for ensuring the compliance of the SLAs agreed with the clients.
  • Responsible for following the KPIs that ensure a positive guidance of the delivered service.
  • Taking the necessary leadership to promote a positive sentiment on the client side related to the Managed Services Technical team performance.
  • Support the sales organization, providing expert advice in technical aspects of complex Managed Services deals.
  • Possibility of line management of some of the Managed Services technical experts.
Requirements
  • Financial: Strong understanding of the Managed Services financial performance versus budget and forecast.
  • People: Maintaining effective working relationships across the Group.
  • Customers: Strong skills of stakeholders' management, under good and bad conditions.
  • Technical Skills: Experience with technologies and tools used in the Contact Center cloud environment, especially Genesys Cloud platform.
  • Competencies: Proactivity, Leadership, Teamwork.
What We Offer

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include: Pension Scheme, Remote/Flexible work, Life insurance, Private healthcare, 25 days paid holiday a year.



  • Barcelona, Barcelona, España Giesecke+Devrient A tiempo completo

    Job Title: Service OwnerCompany Overview:G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for...


  • Barcelona, Barcelona, España Giesecke+Devrient A tiempo completo

    Job Title: Service OwnerCompany Overview:G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for...

  • Service Delivery Manager

    hace 4 semanas


    Barcelona, Barcelona, España Erni Spain A tiempo completo

    Service Delivery ManagerAt ERNI, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT department, you'll be responsible for delivering high-quality IT services that meet the needs of our customers.Key Responsibilities:Develop and implement cost-effective IT services that contribute to our company's service...

  • Service Delivery Manager

    hace 4 semanas


    Barcelona, Barcelona, España Erni Spain A tiempo completo

    Service Delivery ManagerERNI is a Swiss Software Engineering company with over 25 years of experience in building complex, customized software solutions that have a positive impact on people's lives.We specialize in creating digital solutions that connect the physical and digital worlds. Our teams focus on prioritizing the software lifecycle and ensuring...


  • Barcelona, Barcelona, España Ntt A tiempo completo

    Job Title: Senior Service Delivery ManagerAt NTT DATA, we're seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to our clients. As a key member of our team, you'll be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements...


  • Barcelona, Barcelona, España Ntt A tiempo completo

    Job Title: Senior Service Delivery ManagerAt NTT DATA, we're seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to our clients. As a key member of our team, you'll be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service provider, you will be responsible for delivering end-to-end IT services that drive the digitalization of the Group.Key ResponsibilitiesTake ownership of security, compliance, and reporting processes to ensure the...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service provider, you will be responsible for delivering end-to-end IT services that drive the digitalization of the Group.Key ResponsibilitiesTake ownership of security, compliance, and reporting processes to ensure the...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Manager to oversee the delivery of IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives.Your CareerAs an IT Service Manager, you will be responsible for managing and improving our IT service management...


  • Barcelona, Barcelona, España NTT A tiempo completo

    About the RoleThe Senior Service Delivery Manager is a key position at NTT DATA, responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on client satisfaction and service level agreements.Key Responsibilities:Responsible for...


  • Barcelona, Barcelona, España Ntt Data A tiempo completo

    About the Role:The Senior Service Delivery Manager is a key position within Ntt Data, responsible for overseeing the end-to-end delivery of managed services contracts to clients.This role requires a strong ability to manage a coordinated delivery of service, with a passion for service delivery and a commitment to succeed.Key Responsibilities:Responsible for...

  • Service Delivery Manager

    hace 4 semanas


    Barcelona, Barcelona, España Sabio Group A tiempo completo

    At Sabio Group, we're dedicated to fostering an environment where employees thrive and excel in their roles.We're seeking a highly skilled and experienced Service Delivery Manager to join our Support department, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.As a key member of our team, you'll be...


  • Barcelona, Barcelona, España Ntt Global A tiempo completo

    Deliver Exceptional ServiceAs a Senior Service Delivery Manager at NTT DATA, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise and excellent communication skills to ensure that client expectations are met and exceeded.Key...


  • Barcelona, Barcelona, España NTT A tiempo completo

    About the RoleNTT DATA is seeking an experienced Senior Service Delivery Manager to lead the delivery of managed services to clients. This role requires a strong ability to manage a coordinated delivery of service, advanced analytical mindset, and excellent communication, negotiation, and problem-solving skills.Key Responsibilities:Ensure client satisfaction...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services, including security, compliance, and reporting processes.Key ResponsibilitiesTake ownership of security, compliance, and...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services, including security, compliance, and reporting processes.Key ResponsibilitiesTake ownership of security, compliance, and...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Manager to lead the delivery of our IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will be responsible for managing and improving our IT service management framework,...


  • Barcelona, Barcelona, España Wtw A tiempo completo

    Job Title: Service ManagerThe RoleThe Service Manager is responsible for overseeing and managing the delivery of high-quality services to customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction. The Service Manager will be responsible for ensuring the availability, performance, and...


  • Barcelona, Barcelona, España Wtw A tiempo completo

    Job Title: Service ManagerThe RoleThe Service Manager is responsible for overseeing and managing the delivery of high-quality services to customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction. The Service Manager will be responsible for ensuring the availability, performance, and...


  • Barcelona, Barcelona, España British Airways A tiempo completo

    About the Role:Cargo is a leading airfreight logistics organisation, and we're looking for a skilled IT Service Delivery Manager to join our team.As a key member of our technology function, you'll work across the IAG Group Technology enterprise and multiple IAG Cargo business functions to ensure stability, performance, and uptime across the IT estate.You'll...