Customer Service Coordinator

hace 7 días

Barcelona, Barcelona, España Arxada Ag A tiempo completo

Job Summary

Arxada Ag is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for processing orders, coordinating order processing, and ensuring accurate and timely invoicing. You will also serve as a liaison between customers and sales teams, collaborating with cross-functional teams to resolve issues related to orders. Additionally, you will be responsible for managing the entire order fulfillment cycle, from sales order entry to customer satisfaction.

Key Responsibilities

Accurately and timely process orders received through various channels
Manage the entire order fulfillment cycle, from sales order entry to customer satisfaction
Ensure accurate and on-time invoicing for all orders
Coordinate order processing, delivery, and dispatch with freight forwarders
Serve as a liaison between customers and sales teams
Collaborate with cross-functional teams to resolve issues related to orders
Optimize delivery performance and manage backorders
Ensure compliance with financial policies and procedures, participating in continuous improvement activities

Requirements

Exceptional attention to detail to ensure accurate and timely processing of orders
Strong analytical and data-driven mindset with experience in using data and analytics to inform decision-making
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple tasks and priorities to ensure on-time, in-full delivery, and optimize delivery performance by managing and overseeing backorders
Advanced Excel Skills: Advanced formula creation, pivot table creation and manipulation, and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plus
Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing
Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)

About Arxada Ag

Arxada Ag is an equal opportunity employer committed to solving the world's toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.

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