Customer Service Coordinator

hace 1 semana


Barcelona, Barcelona, España Arxada Ag A tiempo completo

Sustainable preservation is at the core of Arxada Ag's mission. As a global specialty chemicals business, we aim to help customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure. We are committed to reducing our and our customers' ecological footprint through strategic investments in cleaner, greener solutions.

About the Role

We are seeking a highly organized and detail-focused Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing, and delivery.

Key Responsibilities

Accurate and timely processing of orders received through various channels
Managing the entire order fulfillment cycle, from sales order entry to customer satisfaction
Ensuring accurate and on-time invoicing for all orders
Coordinating order processing, delivery, and dispatch with freight forwarders
Serving as a liaison between customers and sales teams
Collaborating with cross-functional teams to resolve issues related to orders
Optimizing delivery performance and managing backorders
Ensuring compliance with financial policies and procedures, participating in continuous improvement activities

Requirements

Exceptional attention to detail to ensure accurate and timely processing of orders received through various channels
Strong analytical and data-driven mindset with experience in using data and analytics to inform decision-making
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple tasks and priorities to ensure on-time, in-full delivery, and optimize delivery performance by managing and overseeing backorders
Advanced Excel Skills: Advanced formula creation, pivot table creation and manipulation, and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plus
Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing
Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)



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