Customer Service Coordinator

hace 4 semanas


Barcelona, Barcelona, España Grifols A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team at Grifols. As a key member of our customer-facing team, you will be responsible for ensuring seamless coordination between Customer Service, Logistics, Technical Service, and the customer to deliver exceptional product supplies and service.

Key Responsibilities:
  • Manage orders, allocate product batches, and process sales orders in SAP to ensure timely and cost-effective delivery.
  • Organize logistics for product delivery, shipments, and transport follow-up to maintain high levels of customer satisfaction.
  • Handle customer complaints by providing effective solutions and alternatives within set time limits and follow up to ensure resolution.
  • Prepare product or service reports by collecting and analyzing customer information to optimize service performance.
  • Maintain open communication with customers and sales representatives to understand requirements and optimize service delivery.
  • Ensure CSR participation in tender processes and coordinate with relevant departments to drive business growth.
Requirements:
  • Proven experience in customer service with a strong focus on delivering exceptional customer experiences.
  • Fluent English and Italian language skills.
  • Proficiency in working with SAP systems.
  • Desirable: degree in Business or Supply Chain Management, experience in export and logistics, customer-oriented approach, and analytical thinking.
What We Offer:

We offer a brilliant opportunity for you to grow your career in a dynamic and inclusive work environment. Grifols is committed to maintaining an atmosphere that encourages all employees to develop their professional careers. We look forward to receiving your application and exploring how you can contribute to our team's success.

Grifols is an equal opportunity employer. We offer a flexible schedule, benefits package, and a permanent position with flexibility for remote working. The role is based in Sant Cugat del Vallès, and we look forward to welcoming you to our team.



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