Senior Customer Service Coordinator
hace 5 días
Desigual is seeking a highly skilled Senior Customer Service Coordinator to join our team in Barceloneta. As an Account Specialist, you will be responsible for fostering strong relationships with customers by providing business suggestions and recommendations that enhance their profitability.
Salary: We offer a competitive salary of approximately €45,000 per year, which can be allocated towards services such as health insurance, transportation, childcare, and meals. Additionally, you will receive a 50% discount on our collections.
Job Description:
- Process customer orders, changes, and returns according to Desigual's policies and procedures.
- Review mismatching sales returns and approve discrepancies between approved and received units.
- Prepare, modify, send, and follow-up invoices to customers, ensuring timely and accurate delivery.
Main Responsibilities:
Account Management- Foster strong relationships with customers to drive business growth and profitability.
- Manage orders and returns, ensuring timely and accurate product delivery.
- Prepare and send invoices to customers, following up on payments to ensure timely receipt.
- Ensure invoices are paid on due dates and follow up accordingly.
- Claim overdue amounts as per company policy, maintaining low bad debt ratios.
- Coordinate and execute marketing campaigns specific to key accounts.
- Communicate Desigual's brand messaging effectively to customers.
Required Skills and Qualifications:
- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).
- Proven experience in account management or a similar role, preferably in the fashion or retail industry.
- Strong relationship-building and communication skills.
- Analytical mindset with data interpretation and decision-making abilities.
- Excellent verbal and written communication skills in Italian.
Benefits:
- 4-day work-week with flexible start and finish times.
- Offices overlooking the Mediterranean Sea, inspiring a healthy lifestyle.
- Opportunity to flexibilize your salary towards services like health insurance and meals.
- 50% discount on our collections.
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