Customer Service Coordinator
hace 2 días
Flex-N-Gate is a leading provider in the automotive sector, ranked 10th among the top suppliers in North America by Automotive News. With 69 factories and R&D centers worldwide, we employ over 10,000 people globally. As a Customer Service Coordinator, you will be responsible for receiving and managing customer orders, analyzing them, and coordinating with production to ensure timely delivery and compliance with established requirements.
Key Responsibilities:- Receive and process customer orders via EDI, emails, and web pages, analyzing and managing them.
- Plan and manage customer needs, coordinating with production to meet required deadlines.
- Coordinate the shipment of finished products with the warehouse.
- Generate necessary administrative documentation for product shipment and manage transportation.
- Manage inventory planning, procurement, and control of returnable packaging, including creating packaging specifications and customer manuals.
- Manage customer logistics non-conformities and invoice claims.
- Monitor customer web pages and review logistics ratings.
- Manage prototypes for new product references.
- FP II Administrative studies or equivalent.
- Minimum 3 years of experience in the automotive sector.
- Proficiency in Excel, Word, PowerPoint, and Outlook. Knowledge of CMS and documentations related to merchandise shipment, such as invoices, CMR, and customs clearance.
- High-level proficiency in German and English, written and spoken, and valuable French.
- Proactive and empathetic person with capacity for learning, teamwork, adaptability, and versatility.
- Ability to analyze and manage data with rigour and agility in task development and time management.
- Capacity for synthesis, communication, and leadership.
- Ability to generate creative solutions.
- Ability to interact and represent the company to customers and suppliers.
Flexibility to travel occasionally.
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