Customer Service Coordinator French Market
hace 3 días
Description
Your Role
We are seeking a highly skilled Customer Service Coordinator to join our team in the French market. As a key member of our Natural Specialty Business Unit, you will be responsible for managing a two-person team dedicated to active sales and ensuring exceptional service in the Order to Cash processes and customer service.
Key Responsibilities
- Provide comprehensive management of orders, billing, collections, and off-invoice promotions.
- Define and monitor sales and Order to Cash KPIs, proposing and executing improvement actions.
- Ensure customer satisfaction through all contact channels by implementing continuous improvements in service processes.
- Provide ongoing training on products and sales techniques, ensuring autonomy in daily operational management and effective issue resolution.
- Implement CRM actions, proactively call customers to identify opportunities, increase revenue, acquire new clients, and retain the existing portfolio.
- Work closely with sales, sales development, and logistics departments to improve operational efficiency and resolve issues promptly.
Requirements
- At least 2 years as a coordinator of an active sales call center and order to cash management.
- Excellent communication and leadership skills, with the ability to motivate and develop teams.
- Analytical skills with a proactive approach to problem-solving.
- Flexibility and adaptability to change and new ways of working.
- Native in French.
What We Offer
- Hybrid working model.
- Flexible working hours.
- Affinity University platform.
- Professional development opportunities to employees at different stages of their careers, acknowledging diverse career paths.
- Pet-friendly office.
- Celebrations & Fun.
We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing various perspectives is integral to our company's success and the strength of our team. That's why we are committed to providing equal opportunities for all.
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