Customer Service Coordinator French Market
hace 5 días
About the Role
We are seeking a highly skilled Customer Service Coordinator to join our team in the French market. As a key member of our sales and customer service team, you will be responsible for managing a two-person team dedicated to active sales and ensuring exceptional service in the Order to Cash processes and customer service.
Key Responsibilities
- Provide comprehensive management of orders, billing, collections, and off-invoice promotions.
- Define and monitor sales and Order to Cash KPIs, proposing and executing improvement actions.
- Ensure customer satisfaction through all contact channels by implementing continuous improvements in service processes.
- Provide ongoing training on products and sales techniques, ensuring autonomy in daily operational management and effective issue resolution.
- Implement CRM actions, proactively call customers to identify opportunities, increase revenue, acquire new clients, and retain the existing portfolio.
- Work closely with sales, sales development, and logistics departments to improve operational efficiency and resolve issues promptly.
Requirements
- At least 2 years as a coordinator of an active sales call center and order to cash management.
- Excellent communication and leadership skills, with the ability to motivate and develop teams.
- Analytical skills with a proactive approach to problem-solving.
- Flexibility and adaptability to change and new ways of working.
- Native in French
About Us
Affinity is a leading international petfood company dedicated to nourishing healthy bonds between dogs, cats, and people. We are proud of our innovative brands and our commitment to providing equal opportunities for all. We cultivate an inclusive culture that celebrates diversity and believe that embracing various perspectives is integral to our company's success and the strength of our team.
-
Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused...
-
Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused...
-
Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused French...
-
Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused French...
-
Customer Service Coordinator
hace 4 semanas
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Coordinator plays a vital role in ensuring customer satisfaction by managing inquiries through various communication channels, including phone and email. This position is essential for addressing customer complaints and overseeing order management processes. By collaborating with supply chain partners and other departments,...
-
Customer Service Coordinator
hace 5 días
Barcelona, Barcelona, España Werfen A tiempo completoOverview The Customer Service Coordinator plays a vital role in ensuring customer satisfaction by managing inquiries through various communication channels, including phone and email. This position is essential for addressing customer complaints and overseeing order management processes. By collaborating with supply chain partners and other departments,...
-
Customer Service Representative
hace 5 días
Barcelona, Barcelona, España mytheresa GmbH A tiempo completoWe are seeking a highly skilled Customer Care Specialist - French to join our team at mytheresa GmbH. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients in French.Key Responsibilities:Build and maintain strong relationships with customers through personalized service and warm...
-
Customer Service Representative
hace 6 días
Barcelona, Barcelona, España mytheresa GmbH A tiempo completoWe are seeking a highly skilled Customer Care Specialist - French to join our team at mytheresa GmbH. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients in French.Key Responsibilities:Build and maintain strong relationships with customers through personalized service and warm...
-
Category Coordinator Assistant
hace 5 días
Barcelona, Barcelona, España Lastminute Group A tiempo completoJob Title: Category Coordinator Assistant - FrenchAbout the Role:We are seeking a highly skilled Category Coordinator Assistant to join our team at Lastminute Group. As a Category Coordinator Assistant, you will play a key role in driving the performance of our destination portfolio, analyzing market trends, and optimizing our product offering to meet the...
-
Category Coordinator Assistant
hace 6 días
Barcelona, Barcelona, España Lastminute Group A tiempo completoJob Title: Category Coordinator Assistant - FrenchAbout the Role:We are seeking a highly skilled Category Coordinator Assistant to join our team at Lastminute Group. As a Category Coordinator Assistant, you will play a key role in driving the performance of our destination portfolio, analyzing market trends, and optimizing our product offering to meet the...
-
French Customer Service Representative
hace 7 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoCustomer Experience AmbassadorAt Teleperformance Spain, we're seeking a highly skilled professional to join our team as a French Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key Responsibilities:Conduct competent sales discussions and...
-
French Customer Service Representative
hace 5 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoCustomer Experience AmbassadorAt Teleperformance Spain, we're seeking a highly skilled professional to join our team as a French Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key Responsibilities:Conduct competent sales discussions and...
-
Service Coordinator
hace 5 días
Barcelona, Barcelona, España Vertiv A tiempo completoJob SummaryAs a Service Coordinator at Vertiv, you will play a critical role in ensuring the efficient delivery of services to our customers. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCoordinate daily schedules and assign tasks to Customer...
-
Service Coordinator
hace 4 días
Barcelona, Barcelona, España Vertiv A tiempo completoJob SummaryAs a Service Coordinator at Vertiv, you will play a critical role in ensuring the efficient delivery of services to our customers. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCoordinate daily schedules and assign tasks to Customer...
-
Service Coordinator
hace 4 días
Barcelona, Barcelona, España Vertiv A tiempo completoJob SummaryAs a Service Coordinator at Vertiv, you will play a critical role in ensuring the efficient delivery of services to our customers. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCoordinate daily schedules and assign tasks to Customer...
-
Service Coordinator
hace 5 días
Barcelona, Barcelona, España Vertiv A tiempo completoJob SummaryAs a Service Coordinator at Vertiv, you will play a critical role in ensuring the efficient delivery of services to our customers. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCoordinate daily schedules and assign tasks to Customer...
-
Service Coordinator
hace 5 días
Barcelona, Barcelona, España Vertiv A tiempo completoJob SummaryAs a Service Coordinator at Vertiv, you will play a critical role in ensuring the efficient delivery of services to our customers. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCoordinate daily schedules and assign tasks to Customer...
-
Service Coordinator
hace 4 días
Barcelona, Barcelona, España Vertiv A tiempo completoJob SummaryAs a Service Coordinator at Vertiv, you will play a critical role in ensuring the efficient delivery of services to our customers. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesCoordinate daily schedules and assign tasks to Customer...
-
French Market Sales Representative
hace 3 días
Barcelona, Barcelona, España Carts Guru A tiempo completoAbout the RoleCarts Guru is seeking a highly skilled and dynamic Account Executive to join our team in the French market. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our market share in the e-commerce industry.Key ResponsibilitiesDevelop and execute sales strategies to achieve revenue goals and grow our...
-
French Market Sales Representative
hace 3 días
Barcelona, Barcelona, España Carts Guru A tiempo completoAbout the RoleCarts Guru is seeking a highly skilled and dynamic Account Executive to join our team in the French market. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our market share in the e-commerce industry.Key ResponsibilitiesDevelop and execute sales strategies to achieve revenue goals and grow our...
