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We are seeking a highly skilled Customer Care Specialist - French to join our team at mytheresa GmbH. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients in French.
Key Responsibilities:
- Build and maintain strong relationships with customers through personalized service and warm welcomes.
- Respond promptly and efficiently to customer inquiries and requests, ensuring accurate and timely resolutions.
- Meet and exceed service standards by consistently delivering high-quality service and achieving key performance indicators (KPIs).
- Develop and maintain a portfolio of relevant customers through proactive relationship-building and communication.
- Collaborate closely with internal teams, including Payments, Customs, Warehouse, and Shipping, to ensure seamless customer experiences.
Requirements:
- Previous experience in customer service, preferably in luxury retail or a similar customer-facing role.
- Excellent communication and interpersonal skills, with strong critical thinking and problem-solving abilities.
- Familiarity with customer communication and e-commerce-related technology, including MS Office.
- Native-level proficiency in French (written and spoken) and excellent English skills, with additional languages a plus.
What We Offer:
- Competitive compensation and benefits package, including comprehensive training and development opportunities.
- Flexible work arrangements, including mobile office options and performance-based bonuses.
- Opportunities for growth and advancement within our dynamic and innovative company.
- Collaborative and supportive work environment, with a focus on employee well-being and work-life balance.
