Service Delivery Coordinator

hace 7 días

Barcelona, Barcelona, España Expereo A tiempo completo

About the Role

The Service Delivery Coordinator will play a key role in the coordination of delivery of services, including ownership and management of activities through to desired business outcomes. This role is based at Expereo's Barcelona office.

Key Responsibilities

  • Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
  • Be responsible for end-to-end service delivery of networking projects for Expereo's customers
  • Coordinate and manage the interface between internal resources and the customer
  • Meet the end-to-end project timelines by ensuring on-time delivery
  • Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency
  • Coordinate and manage proactive communication with customer during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
  • Order prioritization and ensuring priority is respected during RFC delivery phase
  • Management of the delivery plan at the project level & planning until last site delivery

Requirements

  • An educational background in technology
  • Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent is beneficial
  • 2-3 years' experience in the delivery of services in ISP and in telecom or IT industry, managing external/internal customer-facing projects
  • Some previous involvement in network deployment projects
  • Technical knowledge preferred in telecom like WAN, LAN
  • An effective communicator with excellent relationship building & interpersonal skills
  • Fluency in English and additionally language skills in German, Spanish, French or Italian strongly preferred

About Expereo

Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition. We provide a fast-paced, multicultural office environment that rewards hard work and team players. Our positive and inclusive company culture ensures that our teams are happy, support each other, and are committed to providing our customers with quality work.

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