Customer Service Representative for Philip Morris in Lisbon, Portugal

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo

Are you passionate about delivering exceptional customer experiences and working in a dynamic, multicultural environment?
As a Customer Service Representative for Philip Morris in Lisbon, Portugal, you will be part of a global community that values diversity and inclusion.
You will work with a wide range of nationalities and backgrounds, and be responsible for providing support and advice to customers regarding the company's tobacco products.

Key Responsibilities:

  • Answering incoming queries from customers via phone, email, and chat
  • Identifying issues and providing solutions to ensure high levels of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support and being a team player

Requirements:

  • A native level of German and at least a B1 level of English
  • Knowledge of the value and impact of good customer experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What's in it for you?

  • Type of contract: yearly or 6 months contract, renewable
  • Working hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
  • Salary conditions: including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month

Join a company that values its employees and offers opportunities for career growth and development. Apply now to become a part of our international team



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