Customer Service Representative for Philip Morris in Lisbon
hace 1 mes
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team in Lisbon. As a Social Media Customer Service Representative for Philip Morris, you will be responsible for providing exceptional support to customers via various channels.
Key Responsibilities:
- Answering customer inquiries via phone, email, and chat
- Identifying and resolving customer issues
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Collaborating with the team to achieve project success
Requirements:
- Native level of German and at least B1 level of English
- Knowledge of customer experience and its impact
- Excellent communication and listening skills
- Ability to work in a fast-paced environment
- Excitement about intercultural communication and expatriate lifestyle
- Valid Portuguese work permit
What We Offer:
- Yearly or 6-month contract, renewable
- Full-time options on rotating shifts
- Competitive salary conditions, including free accommodation or a monthly stipend
- Reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight ticket
- Private health insurance, free Portuguese lessons, and social events
About Us: Our company, Blu Selection, is a multinational organization dedicated to providing exceptional sales and customer service solutions. We offer a dynamic work environment, career opportunities, and a chance to live in Lisbon, a vibrant city with a rich cultural history.
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