Customer Service Representative in Lisbon
hace 4 semanas
Customer Service Representative in Lisbon
We are seeking a highly motivated and customer-focused individual to join our international team as a Customer Service Representative in Lisbon. As a key member of our team, you will be responsible for providing world-class service to our clients' customers while working on projects of top prestigious and worldwide brands.
Key Responsibilities:
- Answering incoming queries from customers
- Identifying issues and providing solutions
- Ensuring high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
Requirements:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- A high school degree
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Portugal for an international career and life experience
- Having a valid Portuguese work permit (required)
What We Offer:
- Type of contract: a long-term fixed term contract, renewable every year
- Working hours: full time (40h/week)
- Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
- Salary conditions: € gross/month (including free accommodation) or € gross/month (excluding accommodation)
- For international candidates: reimbursement of your initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to your home country (within the EU), help in paperwork, opening bank account, etc. upon your arrival, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
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