Customer Service Representative in Lisbon
hace 4 semanas
Lisbon is a vibrant city with a rich cultural heritage, offering a unique blend of traditional and modern experiences. As a Customer Service Representative in this dynamic city, you will be part of a multinational organization recognized for its excellence in sales and customer service solutions.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or social media, ensuring timely and effective resolution of customer queries.
- Collaborate with other departments to redirect related cases and issues, fostering a seamless customer experience.
- Deliver calm and resourceful troubleshooting for customer queries, leveraging your problem-solving skills to resolve complex issues.
Requirements:
- Native-level proficiency in German and a B1 level in English.
- Enthusiasm for fashion, trends, and providing styling advice.
- Understanding of the value and impact of a good customer experience.
- Excellent communication and interpersonal skills, with the ability to work proactively in a fast-paced environment.
- Excitement about intercultural communication and the expatriate lifestyle.
What We Offer:
- A fixed-term contract renewable every year.
- Full-time or part-time options on rotating shifts, depending on the project.
- Intensive training for new employees, kick-starting your career in customer service.
- Salary conditions, including free accommodation or a competitive salary, depending on your choice.
- Relocation package for international candidates, including reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight tickets.
- Private health insurance, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
- Portuguese public holidays and 22 days of paid holidays.
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