Customer Service Representative in Lisbon
hace 4 semanas
About the Role:
We are seeking a highly skilled and motivated Customer Service Agent to join our team in Lisbon. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Help clients with incoming issues
- Ensure high-quality customer service
- Provide necessary information
- Reach out proactively
- Record data in the CRM system
- Improve customer satisfaction
- Accurate and efficient problem-solving
- Be a real team player
Requirements:
- A native level of Dutch and B2/C1 level of English
- Knowledge of the value and impact that a good customer experience can create
- Articulate and communicative
- Available for 6 months - 1 year
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required)
What's in it for you?
Contract: A fixed-term contract that is renewable
Working Hours: Full-time on rotating shifts (depending on the project)
Training: Have a kick-start your career with the intensive training that the company offers to their new employees
Salary Conditions: You have 2 options:
- Including free accommodation (shared flat, all bills included): 1040€ gross/month
- Excluding accommodation: 1298€ gross/month
Relocation Package: Reimbursement of your initial flight expenses after 3 months, help in paperwork, opening bank account, etc. upon your arrival, ability to stay in a flat-sharing apartment from the company up to a year for a part of your paycheck
Extra Perks: Private health insurance after 6 months of contract, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company, Portuguese public holidays, and 22 days of paid holidays
Company Benefits: Great facilities and building, training, and multiple career opportunities, opportunity to learn a job from scratch, many outside activities and events, more than just a job but a full experience abroad
About Lisbon: A colourful city view and a rich cultural history, pros of living in a European capital on a budget, delicious Portuguese cuisine and famous cafe culture, friendly people, good vibes, and a happy-go-lucky urban life, warm climate all year and a sunny beach life next to the Atlantic, a large English-speaking local community and international environment
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