Customer Service Representative for International Brands in Lisbon
hace 4 semanas
We are seeking a highly skilled Customer Service Representative to join our team in Lisbon, Portugal. As a Customer Service Representative, you will be responsible for providing world-class service to clients' customers while working on projects for top prestigious and worldwide brands.
Key Responsibilities:
- Answering incoming queries from customers via email, chat, and phone
- Identifying issues and providing solutions
- Ensuring high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participating in the success of the team and project
Requirements:
- Native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Portugal for an international career and life experience
- Having a valid Portuguese work permit (required)
What's in it for you?
- Yearly or 6 months contract, renewable
- 40h/week (8h/day, 5 days a week) on a rotative schedule
- Salary conditions* – 2 options:
- Including free accommodation (shared flat, all bills included): 950€ gross/month
- Excluding accommodation: € gross/month
- For international candidates:
- Reimbursement of your initial flight expenses
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc
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