Airline Customer Service Representative in Lisbon, Portugal
hace 4 semanas
About the Role:
Are you passionate about delivering exceptional customer experiences in the travel and tourism industry? Do you have a native level of German and a good command of English? We are seeking a skilled Airline Customer Service Representative to join our team in Lisbon, Portugal.
Key Responsibilities:
- Support clients' activities by providing world-class service to their customers while working on projects of top prestigious and worldwide brands;
- Answer incoming queries from customers via email and chat;
- Identify issues and provide solutions;
- Ensure a high level of customer satisfaction;
- Record data in the CRM system;
- Provide ad-hoc support;
- Be a team player and participate in the success of the team and project.
Requirements:
- A native level of German and a good level of English;
- Previous experience in GDS tools (ideally);
- Enthusiasm about the travelling and tourism industry;
- Knowledge of the value and impact that a good customer experience can create;
- Being an attentive listener, comfortable and skillful at communicating with people;
- Being energetic, innovative and working proactively at a fast pace;
- Excitement about intercultural communication and the expatriate lifestyle;
- Living in or willing to relocate to Lisbon for an international career and life experience;
- Having a valid work permit for Portugal (required).
What We Offer:
- A fixed-term contract for 6 months;
- Working Hours: Monday to Friday, rotating shifts 7.30 am to 5.30 pm (8h/day);
- Training: Fully paid training, professional development and career evolution;
- Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months);
- Relocation Package for International Candidates: If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay);
- Opportunity to be part of a challenging and fast-paced environment;
- Possibility to collaborate with some of the biggest brands in the industry;
- A multicultural and international environment;
- Career Growth Opportunities: Various career development chances in different paths.
About Our Company:
Our company was founded by 2 French entrepreneurs in 2000 and today we are leading a global brand. Our growth and solution-oriented services are acknowledged by the most progressive brands and leading companies we are now working with.
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