Airline Customer Service Representative
hace 1 mes
About the Role:
We are seeking a highly skilled Airline Customer Service Representative to join our team at Blu Selection. As a key member of our customer support team, you will be responsible for providing world-class service to our clients' customers while working on projects of top prestigious and worldwide brands.
Your Responsibilities:
- Supporting clients' activities by offering exceptional service to their customers.
- Communicating with lawyers, legal officers, and national enforcement bodies.
- Answering incoming queries from customers via email and chat.
- Identifying issues and providing solutions self-sufficiently.
- Providing full circle customer support from answering to a request to providing a solution.
- Collecting all necessary data.
- Ensuring high level of customer satisfaction.
- Recording data in the CRM system.
Requirements:
- A native level of German and a good level of English.
- Previous experience in GDS tools (ideally).
- Enthusiasm about the travelling and tourism industry.
- Knowledge of the value and impact that a good customer experience can create.
- Being an attentive listener, comfortable and skillful at communicating with people.
- Being able to handle sensitive topics, such as customers feeling violated in their rights of transportation.
- Excitement about intercultural communication and the expatriate lifestyle.
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Having a valid work permit for Portugal (required).
What's in it for you?
- A fixed-term contract for 6 months.
- Monday to Friday from 8 am to 6 pm.
- Fully paid training, professional development and career evolution.
- A package in line with the market: 1100€ gross / month x 14 months + up to 175€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).
- Relocation Package for International Candidates: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay).
- Opportunity to be part of a challenging and fast-paced environment.
- Possibility to collaborate with some of the biggest brands in the industry.
- A multicultural and international environment.
- Variety of career development chances in different paths.
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