Airline Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role:

We are seeking a highly skilled Airline Customer Service Representative to join our team at Blu Selection. As a key member of our customer support team, you will be responsible for providing world-class service to our clients' customers while working on projects of top prestigious and worldwide brands.

Your Responsibilities:

  • Supporting clients' activities by offering exceptional service to their customers.
  • Communicating with lawyers, legal officers, and national enforcement bodies.
  • Answering incoming queries from customers via email and chat.
  • Identifying issues and providing solutions self-sufficiently.
  • Providing full circle customer support from answering to a request to providing a solution.
  • Collecting all necessary data.
  • Ensuring high level of customer satisfaction.
  • Recording data in the CRM system.

Requirements:

  • A native level of German and a good level of English.
  • Previous experience in GDS tools (ideally).
  • Enthusiasm about the travelling and tourism industry.
  • Knowledge of the value and impact that a good customer experience can create.
  • Being an attentive listener, comfortable and skillful at communicating with people.
  • Being able to handle sensitive topics, such as customers feeling violated in their rights of transportation.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Living in or willing to relocate to Lisbon for an international career and life experience.
  • Having a valid work permit for Portugal (required).

What's in it for you?

  • A fixed-term contract for 6 months.
  • Monday to Friday from 8 am to 6 pm.
  • Fully paid training, professional development and career evolution.
  • A package in line with the market: 1100€ gross / month x 14 months + up to 175€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).
  • Relocation Package for International Candidates: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay).
  • Opportunity to be part of a challenging and fast-paced environment.
  • Possibility to collaborate with some of the biggest brands in the industry.
  • A multicultural and international environment.
  • Variety of career development chances in different paths.


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