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Customer Service Representative for Philip Morris in Lisbon
hace 1 mes
Your role as a Customer Service Representative will be to provide exceptional support to customers regarding Philip Morris' tobacco products.
Key responsibilities include:
Responding to customer inquiries via phone, email, and chat
Identifying and resolving customer issues
Ensuring high customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Collaborating with the team to achieve project success
Requirements for success in this role:
Native level of German and at least B1 level of English
Understanding of the value of excellent customer experience
Strong communication and listening skills
Energetic and proactive approach
Excitement about intercultural communication and expatriate lifestyle
Willingness to relocate to Lisbon for an international career
Valid Portuguese work permit
What's in it for you?
Type of contract: yearly or 6 months, renewable
Working hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
Salary conditions: 950€ – 1.000€ gross/month (including free accommodation) or 1.300 – 1.400€ gross/month (excluding accommodation)
Benefits for international candidates: reimbursement of initial flight expenses, airport pick-up, yearly two-way flight ticket, help with paperwork and language skills
Private health insurance and language training
Real career opportunities in different career paths
Your prospective employer: a multinational organization with a strong focus on customer service and sales solutions
