Customer Support Specialist with German and English Fluency

hace 4 semanas

Barcelona, Barcelona, España CPM A tiempo completo

About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Our client is a leading hygiene, health, and nutrition brand with a global presence, known for their commitment to protecting, healing, and nurturing the world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.

Our Values

We are passionate about customer support, driven to achieve and exceed targets, and committed to delivering high-quality consumer service. We are proactive in problem-solving, have a 'can do' attitude, and work collaboratively as a team to achieve personal and team targets.

Key Responsibilities

  • Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner.
  • Analyze customer problems and offer individual solutions.
  • Provide an omnichannel service to consumers via telephone, email, chat, and social media.
  • Develop a sound understanding of the products and services offered by our client.
  • Embody our company values and act as a brand ambassador.

Requirements

What Skills and Experience Will You Bring?

  • A fluent level of German with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

What We Offer

  • A temporary, 3-month contract with a 1-month probation period.
  • A full-time position (39 hours/week).
  • A hybrid model with 4 days per month at the office and the rest working from home.
  • Top performance incentives.
  • 2 accrued days per month / 24 calendar holidays per year.
  • Paid bank holidays + 1 extra day in lieu.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development opportunities.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program – Bring a friend and get a referral bonus.
  • Access to LinkedIn specialized training & courses.

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