Customer Support Specialist with German and English Fluency

hace 2 semanas

Barcelona, Barcelona, España CPM A tiempo completo

About Us

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Our client is a leading manufacturer of hygiene, health, and nutrition products, trusted by consumers worldwide for generations. As a Customer Support Agent, you will handle customer inquiries via phone, email, chat, and social media, striving for first-contact resolution.

Our Values

We are passionate about delivering exceptional customer service, with a drive to achieve and exceed targets. We are proactive in problem-solving, with a "can do" attitude, and work collaboratively as a team to achieve our goals.

Key Responsibilities

  • Provide skillful and professional support to customers via various channels
  • Analyze customer problems and offer individual solutions
  • Develop a sound understanding of our client's products and services
  • Embody our company values and act as a brand ambassador

Requirements

What Skills and Experience Do We Need?

  • A fluent level of German with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to handle sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving

What We Offer

  • A temporary contract with a 3-month probation period
  • A full-time position (39 hours/week)
  • A hybrid model with 4 days per month at the office and the rest working from home
  • Top performance incentives
  • 2 accrued days per month/24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for discounted private health insurance
  • Referral Program
  • Access to LinkedIn specialized training & courses

Other Benefits

We offer a wide range of exclusive perks and rewards as a valued member of our organization.

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