Customer Support Specialist with German and English Fluency

hace 1 mes

Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo
{"title": "Customer Support Agent", "description": "Customer Support Agent

At CPM International, we are passionate about delivering exceptional customer service. As a Customer Support Agent, you will play a crucial role in ensuring our customers receive the highest level of support.

Key Responsibilities:
  • Handle customer inquiries via phone, email, chat, and social media
  • Provide product information and resolve customer queries in a professional and timely manner
  • Develop a deep understanding of our products and services to offer personalized solutions
  • Work collaboratively with customers to analyze their problems and offer individualized solutions
Requirements:
  • Fluent German language skills with exceptional grammar and spelling
  • High level of English language skills (written and spoken)
  • Passion for delivering outstanding customer service
  • Ability to deal with sensitive customer interactions with empathy
  • Strong administrative skills with attention to detail
What We Offer:
  • Temporary contract with a 3-month probation period
  • Full-time position (39 hours/week)
  • Competitive salary: €17,537.76 gross per year
  • Incentives for top performance
  • 2 accrued days per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid model: 4 days per month at the office, the rest working from home
  • Training: 2 weeks of full-time training based in the office
  • Office location: Barcelona (La Sagrera)
  • Other benefits: Best-in-class people engagement activities and programs, ongoing training and development, employee assistance program, employee benefits club, and more
", "lang_code": "en"}

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