Customer Support Specialist with German and English Fluency

hace 4 días


Barcelona, Barcelona, España Cpm International A tiempo completo
We are seeking a highly skilled Customer Support Agent to join our team at CPM International. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

**About Us**
CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

**Role Overview**
As a Customer Support Agent, you will be the primary point of contact for customers, handling their queries over the telephone, email, chat, and social media. You will strive for first-contact resolution and provide a high-quality level of consumer service.

**Key Responsibilities**
* Handle customer inquiries and resolve issues in a timely and professional manner
* Provide a high-quality level of consumer service
* Work collaboratively with customers to answer product information requests and resolve queries
* Develop a sound understanding of the products and services offered by our client
* Embrace our company values and act as a brand ambassador

**Requirements**
* Fluent level of German with exceptional grammar and spelling skills
* High level of English (Both written and spoken)
* Genuine passion for delivering outstanding customer service
* Ability to deal with sensitive calls with empathy
* Strong administrative skills with a keen eye for detail
* Professional outlook and proactive approach to problem-solving

**Benefits**
* Temporary contract with the view to full-time employment
* Competitive salary and top performance incentives
* Hybrid model: 4 days per month at the office, the rest working from home
* 2 weeks of full-time training based in the office
* Office location: Barcelona (La Sagrera)

**What We Offer**
* Best-in-class people engagement activities and programs
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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