Enterprise Customer Success Manager EMEA

hace 4 días

Madrid, Madrid, España Canonical A tiempo completo
Customer Success Manager EMEA

At Canonical, we're growing our Customer Success team to deliver exceptional experiences for our customers in the EMEA region. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve their objectives and get the most out of our products and services.

Key Responsibilities:
  • Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
  • Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives.
  • Manage a portfolio of customers in the EMEA region and identify growth opportunities or renewal risks in coordination with Sales.
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
  • Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
What We're Looking For:
  • Impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies.
  • Ability to develop trust with customers and provide them with the best possible experience navigating Canonical's vast offering.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Experience in a similar role, with a proven track record of delivering customer success and driving business growth.
Location:

This role will be based remotely in the EMEA region.

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