Customer Success Manager, MDR EMEA

hace 1 semana

Madrid, Madrid, España Check Point Software Technologies Ltd. A tiempo completo
About the Role

We are seeking a highly skilled Cyber Security Solutions Expert to join our team at Check Point Software Technologies Ltd. as a Customer Success Manager, MDR EMEA.

Key Responsibilities
  • Manage daily customer interactions and ensure seamless service delivery.
  • Coordinate multiple projects and lead service delivery milestones to meet customer expectations.
  • Act as a single point of contact for customers, providing timely and effective communication.
  • Collaborate with a global dynamic team to deliver real-time solutions and services.
  • Utilize Managed Detection Response solutions and Incident Response services to drive customer success.
  • Generate detailed incident reports for customer events and create reports on daily activities for engagements and incidents.
  • Work closely with customers and executives to define project requirements and deliverables.
  • Contribute to a team environment to meet service delivery standards and drive business growth.
Requirements
  • Strong understanding of Incident Response lifecycle and cyber-security frameworks.
  • 2-5 years of project management experience in a SOC environment and/or Incident Response role.
  • 2-5 years of hands-on systems administration and/or optimization experience.
  • 2-5 years of experience in customer communications (support/investigation/consulting).
  • Demonstrated advanced technical writing experience in English language.
  • Ability to work with minimal instruction or supervision.
  • Domestic and International travel may be required.
  • Ability to speak additional languages beyond English is a plus (Spanish, Italian, French, German, Hebrew).
What We Offer

We are committed to fostering a diverse team of individuals who share our passion for innovation and customer success. If you believe you have the skills and experience to thrive in our fast-paced environment, we encourage you to apply. Your unique perspective may challenge our preconceptions about who belongs in this role.

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