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Customer Success Manager
hace 2 meses
Job Summary
Vistex, a global leader in Go-to-Market solutions, is seeking a seasoned Customer Success Manager to join our EMEA team. As a key member of our Customer Success team, you will be responsible for developing and maintaining strong relationships with our clients, driving proactive client management, and ensuring customer satisfaction.
Key Responsibilities:
- Own overall relationship with assigned clients, driving strategic client management and increasing adoption.
- Help demonstrate and drive the value delivered to our clients, establishing relationships with stakeholders and across the customer organization.
- Work with clients and internal resources to establish critical goals and key performance indicators, aiding the customer in achieving their goals.
- Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that drive client engagement and business outcomes.
- Establish a trusted and strategic-advisor relationship with key clients, driving continued value of our products and services.
- Understand and anticipate customer needs and goals, tracking customer progress and leading Voice of the Customer initiatives in your region.
- Collaborate with Sales and other internal teams on customer interactions and engagements, conducting regularly scheduled cadence calls and business reviews with customers.
- Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients' success stories.
Requirements:
- Fluent English and Spanish is a must, with French being an extra plus.
- Proven experience in customer-facing roles, with a strong track record of driving client growth and satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to understand and anticipate customer needs and goals.
About Vistex
Vistex is a global leader in Go-to-Market solutions, providing innovative software and services to help businesses manage their pricing, trade, royalties, and incentive programs. Our solutions enable companies to drive revenue growth, improve customer satisfaction, and increase operational efficiency.
