Customer Success Manager EMEA
hace 5 días
About Us: Empresa reconocida is revolutionizing cybersecurity through our cutting-edge XDR platform that automatically prevents, detects, and responds to threats in real-time. Our platform ingests data and leverages AI models to deliver autonomous protection. With Empresa reconocida, organizations gain full visibility into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle. We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for a seasoned professional to drive team success and collaboration across Empresa reconocida.
What We're Looking For: If you're passionate about engaging customers and creating a great experience, you have a place with us. Empresa reconocida is growing its Customer Success team in the EMEA & APJ regions and looking for a seasoned relationship expert with leadership experience to assist in managing our Customer lifecycle and functional customer programs for our rapidly growing install base. You should have impeccable relationship skills and can create win/win environments for all parties that you work with.
Key Responsibilities:
- Develop and execute overall journey and engagement strategies for our EMEA & APJ customers, including adoption and nurturance of high-touch customers leading to mutual success.
- Create, standardize, and own a world-class Customer Experience, leading and coaching a team of Customer Success Managers across Empresa reconocida products and services.
- Work with Customers and internal teams to establish success criteria and methodology to aid the customer in achieving their goals, maintaining excellence with Empresa reconocida products, and fostering promoters.
- Represent and advocate Customer needs, issues, and feedback cross-departmentally with Product, R&D, Sales, Marketing, and Support, building scalable processes.
- Own the escalation process for our largest EMEA customers, ensuring successful completion of get well plans and internal execution.
Requirements:
- Possess a Customer-centric approach, enjoying working with Customers and establishing strong relationships.
- 3-5 years managing highly successful and growing Customer Success teams.
- Prior experience leading, managing, and building in a Customer Services focused role (Customer Success, Customer Care, Support, etc).
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